An item is eligible for return if it fulfils the following condition :

a) If delivered in physically damaged condition.

b) If parts or accessories are missing.

c) Product is of different colour brand or shape from what was ordered.

Furniture once ordered cannot be returned or cancelled and advance money paid at the time of order shall be forfeited.

Products which are marked as non-returnable cannot be returned. Items that the buyer wishes to return should be in the same condition as it was at the time of delivery. Courier will not accept the item in absence of labels, tags, Warranty/Guarantee Cards, Manuals, Originals box and packs.

Hoppkey Gift vouchers are not refundable or returnable for the cash at any given time.

In case of electronic items, we shall arrange for a quality check by a qualified person to check and examine the product. All returns or replacements will be entertained within 7 days from the delivery of products only.

If it is found to be defective or faulty we shall take your request for return/ replacement of the product. Return or replacement will be done only if it has any manufacturing defect or the product is different from what was ordered. Electronic item once used are not eligible for return or replacement.

Return or replacement shall be initiated post receiving of your item and passing it through the quality check process. If it is found to be used or tempered with then full amount will not be refunded.

Apparels that you wish to return should not be used, altered or tampered. Inner wares are not returnable under any circumstances.

Following products are non-returnable:

> Pharmacy Products
> Household essentials
> Fragrances
> For precious jewellery
> Lingerie’s and Accessories
> Gift Cards
> Oil and Additives
> Diapers
> Pet Supplies
> Inner wears and Socks
> Electronics Parts
> Paints
> Cosmetics
> Furniture
In case the replacement item is out of stock, we shall refund your amount.

Mobile phones should be in unlock Condition.

Refund mode: NEFT to Bank A/C, Net Banking.

Hoppkey Reserves the right to request for information/documents to verify your credentials before initiating the refund.